Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you'll find answers to the most common questions we receive from our users. Whether you're new to our service or a long-time customer, this resource is designed to provide quick and helpful information on a variety of topics.

What You Can Expect:

  • General Information: Learn more about who we are and what we do.
  • Account Management: Find out how to create, manage, and secure your account.
  • Billing and Payments: Get details on payment methods, billing cycles, and how to handle payment issues.
  • Product and Services: Discover the features and benefits of our products and services.
  • Technical Support: Get troubleshooting tips and solutions for common technical problems.
  • Policies and Procedures: Understand our terms of service, privacy policy, and other important guidelines.

If you can't find the answer you're looking for, feel free to reach out to our customer support team for further assistance. We're here to help!


  1. Reservation Policies:
  • Contact us 24 hours working business day (Monday - Saturday from 10:00 am - 6:00 pm) before your appointment if you want to cancel or reschedule your appointment. Any messages sent after working hours will be answered on the next business day. Messages sent on Saturday after 6:00 pm will be answered on Monday - the next working business day.
  • An appointment will automatically cancel after 10 minutes if the customer does not show up, which results in a last-minute/same-day FULL PRICE cancellation fee. The deposit is NONREFUNDABLE.
  • An additional fee may apply for removing any foreign extensions.
  • A 3% processing fee will be charged when using a credit card/ debit card in-store purchase, deposit or payment online.
  • We accept Visa/MasterCard/Discover/AmEx and Cash.
  • Appointment Only, No Walk-In Accepted
  • The customer will not be able to book an appt if there is an outstanding balance.
  • A $35 deposit is needed to reserve your appointment. This amount will be counted toward your final price.
  • A credit card must be stored on file at the time of check-in. We will not charge your credit card without your permission UNLESS you have a no-show or cancel the appt within 24 hours for a charge to be applied to your credit card. Customers can request to withdraw credit card info when they no longer need our services.
  • We do not accept foreign fills. Please schedule a new set instead of refill service if you are a 1st-time customer.
  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • By placing an order at TN Esthetics Center, you warrant that you are at least 18 years old or have your parents' permission to book and/or buy from us.
  • All personal information you provide us with or that we obtain will be handled by TN Esthetics Center as responsible for the personal information.
  • Events outside TN Esthetics Center's control shall be considered force majeure.
  • The applicable price is set on the date you place your order.
  • Shipping costs and payment fees are recognized before confirming the purchase.
  • Products are also available for local pickup.
  • Card information is transmitted over secure SSL encryption.
  • Please note that local charges may occur.
  • TN Esthetics Center reserves the right to amend any information without prior notice.
  • All services do not include gratuity.
  • Complimentary gifts are available to every customer.
2. Cancellation Policies:
  • No-show appt or same-day cancellation will be charged the FULL PRICE of that appt.
  • Customers must call in 24 hrs BEFORE appt time if they want to:
  • Cancel the appointment, and the deposit is Nonrefundable
  • Reschedule (the deposit amount will become stored credit)
  • Appt will be canceled if no deposit is made within 24 hrs.
3. Return Policies:
  • All sales and purchases of packages or membership are final. It is non-refundable and non-transferable to another package or another person. All expired packages will become store credits and can be used for future services. No exception

We have partnered with financing companies to offer seamless integration of payment plans, making the process smooth and hassle-free for our clients.

Flexible Financing with CareCredit

The CareCredit health, wellness, and personal care credit card gives you a convenient, flexible way to pay for care for the whole family—including pets! With everyday promotional financing for purchases of $200 or more, you can pay over time with convenient monthly payments. *

See if you prequalify with no impact to your credit score 

* Subject to credit approval. Minimum monthly payments required. See carecredit.com for details.

Prequalify Now

Shop Pay Installments

Shop Pay gives you the option to pay in full at checkout, or to pay for your order over time. When available, Shop Pay Installments is a great option to help you maximize your budget for orders between 50 USD and 20,000 USD.Depending on your purchase amount, there are two ways that you can pay for your order in installments. 

  • For orders between 50 USD to 999.99 USD, you can split your purchase into four bi-weekly, interest-free installment payments. There are no additional charges, interest rates, or late fees for this option, and your credit score isn't affected.
  • For orders between 150 USD to 20,000 USD, you can split your purchase into monthly installment payments. While there are no late fees for monthly installment payments, your order is subject to interest fees. Your credit score isn't affected when you apply, but it can change if you don't make your payments on time.

After you make your first payment at checkout, you'll be charged either biweekly or monthly, depending on the installment payment option you chose. You'll be reminded by email and SMS text (if applicable) before each payment is charged to your card. You can also turn on push notifications in the Shop app to be reminded. However, you can't customize your payment schedule. 

Shop Pay Installments is powered and serviced by Affirm and is only available in some stores.

Learn More

Other Financing Options are Coming Soon

We are continuously collaborating with lenders to offer you the best and most convenient payment plans, including options with as low as 0% deferred interest. Please check back later for other financing choices.